Welcome to Pull&Bear Sales’ FAQ section! We’re here to answer all your questions about our premium menswear, global delivery, and shopping experience. Our team in Anchorage has compiled these answers based on what our stylish customers ask most frequently.
About Our Products
What types of clothing does Pull&Bear Sales specialize in?
We specialize in premium menswear for the modern man, including:
- Sharp suits & tailoring for professional settings
- Contemporary outerwear for urban style
- Versatile tops and knitwear for everyday wear
- Quality footwear and accessories
- Essential underwear & nightwear
- Seasonal items like swimwear and shorts
How do I know what size to order?
Each product page includes detailed size charts with measurements in both US and international sizes. We recommend comparing these with your best-fitting garments. If you’re between sizes or need specific fit advice, our Anchorage team at [email protected] can provide personalized recommendations.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption for all transactions. We never store your full payment details on our servers. For added security with credit cards, we support 3D Secure authentication.
Shipping & Delivery
What are my shipping options?
We offer two convenient options:
- Standard Shipping ($12.95): Faster delivery via DHL/FedEx (10-15 business days after dispatch)
- Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)
Do you ship worldwide?
Yes! We deliver globally except to select remote areas in Asia. Duties and taxes are calculated at checkout for complete transparency. If you’re unsure about delivery to your location, email us at [email protected] before ordering.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can track your package in real-time through the carrier’s website using this number. Our team also monitors all shipments and will proactively contact you if there are any delays.
Returns & Exchanges
What’s your return policy?
We offer a flexible 15-day return policy from the delivery date. Items must be unworn, with original tags attached, and in resalable condition. Please email [email protected] to initiate a return. Return shipping costs are the customer’s responsibility unless the item is faulty.
How long do refunds take?
Once we receive your return in our Anchorage facility, please allow 5-7 business days for processing. Refunds are issued to your original payment method. International refunds may take additional time to appear in your account depending on your bank.
Do you offer exchanges?
Currently, we process returns for refunds only. For a different size or color, we recommend placing a new order after returning the original item. This ensures you get your preferred item as quickly as possible.
Account & Customer Service
How do I reset my password?
Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to create a new password within minutes. If you don’t see the email, check your spam folder or contact [email protected].
How can I contact customer service?
Our Anchorage-based team is available via email at [email protected]. We typically respond within 24 hours (except weekends and US holidays). For urgent delivery inquiries, please include your order number in the subject line.
Still have questions? Our style experts in Anchorage are always happy to help you build the perfect wardrobe. Email us at [email protected] for personalized assistance with sizing, styling, or any other inquiries.
Happy shopping from the Pull&Bear Sales team!